Wartezeiten
This interdisciplinary project investigates the influence of artistic redesign of interior spaces on the individual experience of waiting.
Factsheet
- Schools involved Bern Academy of the Arts
- Institute(s) Institute of Design Research
- Research unit(s) Environmental Communication Design
- Funding organisation SNSF
- Duration 01.04.2011 - 30.09.2013
- Head of project Dr. Harald Klingemann
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Project staff
Annekäthi Bischoff
Erich Schmutz
Course of action
In contrast to information-based waiting management, we here undertake a holistic intervention taking into account visual, acoustic, tactile and olfactory elements. Based on findings from the sociology of time and assumptions on the impact of “healing arts”, we first make baseline measurements in a waiting room at the public authorities and at a hospital. We then investigate the effects of a week-long observation-based spatial intervention in comparison to a transformation of the space that is an “invitation to act”. The evaluation uses data from interviews and observations as well as measurements of medical stress factors and indoor climate parameters. The reduction of waiting stress is of considerable significance in terms of quality management.
